Terms & Condition

By placing an order on this website, you are agreeing to the following terms and conditions:

Order Acceptance Policy

All orders and subscription requests received are subject to acceptance by SG FLORIST SDN BHD. (legal entity for SG FLORIST), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Changes to your order

If you wish to change your order or subscription, please do so by contacting us at info@sgflorist.com.my. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 10am one (1) day before the intended delivery day.

Cancellation policy

On demand orders can be cancelled by 10am one (1) day before the intended delivery day. A processing fee of RM5 will be imposed on each refund made. You can cancel by contacting info@sgflorist.com.my.

Delivery of your order

As a part of the checkout process you will be able to select on demand flower deliveries or subscribe to weekly flowers. We provide same day deliveries for orders confirmed before 12pm.

Payments

We accept Visa and MasterCard credit cards. In order to offer the best security, all our payments are processed securely by Paypal.

For all ongoing subscriptions, your credit will be billed will be billed upfront on checkout for the entire cost of the subscription.

If you create an account, your card will be stored securely by Paypal so that you can check out on future visits without re-entering your card details.

We never store or have access to your credit or debit card details.

Prices

All prices include delivery charges unless otherwise stated.

Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at info@sgflorist.com.my to inform us immediately. If at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. sgflorist.com.my has no influence over these timescales.

Damage

Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control), they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at info@sgflorist.com.my to inform us immediately so that we can arrange a replacement at our next available delivery date or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Sgflorist.com.my has no influence over these timescales.

Flower availability and substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Offers and promotion codes

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the SG FLORIST service, and are only available once to any one person.

Discounts and credits cannot be used in conjunction with any other offers.

Unless otherwise stated, we only allow one promotion code to be used per order.

Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

Force Majeure

SG FLORIST shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following:

(i) Acts of God;
(ii) Outbreak of hostilities, riot, civil disturbance, acts of terrorism;
(iii) The act of any government or authority (including refusal or revocation of any licence or consent);
(iv) Fire, explosion, flood, fog or adverse weather;
(v) Power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles;
(vi) Default of suppliers, sub-contractors or delivery partners;
(vii) Theft, malicious damage, strike, lock-out or industrial action of any kind, and;
(viii) Any cause or circumstance whatsoever beyond SGFLORIST’ reasonable control.

Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

During the checkout process, we ask for the following personal information:

Customer’s email address
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer’s full name and address
We use this information for credit and debit card validation.

Customer’s telephone number
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient’s full name and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.