Delivery & Return Policy

Delivery policy
Our current on demand flower deliveries Mondays to Saturdays except for weekends and public holidays.
For subscription orders, our delivery is every Thursday of the week.
Timed deliveries are not available.
Although our team will always try our best to ensure punctual delivery for our customers, SG FLORIST cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of SG FLORIST’ control.
In the event of a non-delivery, please contact us at info@sgflorist.com.my . It is the customer’s responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
SG FLORIST only delivers within Kuala Lumpur, Selangor and Penang at this moment. We can deliver to any address within stated region, but do not deliver to PO boxes.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 10am one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
The customer is responsible to ensure that your recipient is present at the shipping address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the shipping address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply.
We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.
Our promise, returns and refunds

Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.

Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at info@sgflorist.com.my to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Sgflorist.com.my has no influence over these timescales.

Flower availability and substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

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